SHIPPING & TRACKING
Thank you for shopping at Kovvie! Below is all the information you need regarding our shipping times, processing methods, and how to understand your tracking status.
1. ESTIMATED DELIVERY TIMES
• United States, Canada, UK, Australia & Europe: 2-4 Weeks (10-20 business days)
• Rest of the World: 3-6 Weeks (20-30 business days)
*Please note: Shipping times may be slightly longer during holidays, high-demand seasons, or customs clearance delays.
2. ORDER PROCESSING & SHIPPING
All orders are handled and shipped out from our international fulfillment centers. Please allow 1-3 business days for your order to be processed (excluding weekends). Once your order has shipped, you will automatically receive a separate Shipping Confirmation email containing your Tracking Number.
3. WHAT DOES YOUR TRACKING STATUS MEAN? (GUIDE)
To help you track your package easily, here is exactly what each status means during its journey:
• "Shipment info received"
What it means: Our international shipping company in Hong Kong has received the digital order details and is currently waiting to receive the physical package from our supplier.
• "Arrived at Processing facility / Airport" (in Hong Kong or China)
What it means: Your package has safely arrived at the international sorting hub. It is now being processed and loaded onto the cargo airplane heading directly to your destination country.
• "Arrived and Clearing Customs in US / Destination Country"
What it means: The airplane has landed in your country! Your package is currently passing through local customs inspection. Once cleared, it will be immediately handed over to your local postal service (such as USPS in the US) for final delivery.
• "In transit locally"
What it means: Your local post office or delivery driver has your package and is bringing it to your doorstep. Once the order reaches this status, it will arrive very soon and there should not be any further delays.
4. CUSTOMS & TAXES
Kovvie is not responsible for any customs fees, import duties, or taxes applied by your local government once the items have shipped. These charges are the customer's responsibility.
If you have any questions or need help tracking your order, please contact our support team at support@kovvie.com.